Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Account

You may access most areas of our website without registration. Certain features may require account creation where you must provide accurate information.

1.2 Intellectual Property

All content on this website (text, images, plant descriptions, photography) is the property of Garden Outfitters Store or our suppliers and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Responsibilities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Misrepresent your identity or the origin of any content

2. Products and Services

2.1 Product Descriptions

We take great care in describing our plants, bulbs, and gardening products. However:

• Plant sizes are approximate and may vary seasonally
• Colors may differ slightly due to monitor settings and natural variations
• Some plants may be dormant during shipment

2.2 Perishable Nature of Products

Our live plants and bulbs are living organisms with specific needs:

• Immediate planting upon arrival is recommended for best results
• We cannot guarantee survival after delivery due to factors beyond our control (planting conditions, weather, etc.)
• Some plants may require seasonal pruning that we cannot predict at time of sale

2.3 Regional Considerations

It is your responsibility to:

• Verify plants are suitable for your hardiness zone
• Check local regulations regarding plant imports
• Understand any invasive species restrictions in your area

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Limit quantities due to seasonal availability
• Refuse service for any reason at our discretion
• Cancel orders if pricing errors are discovered

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store complete credit card information on our servers.

3.3 Pricing

Prices are shown in USD and exclude applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email.

4.2 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except to:

• Certain Asian countries (contact us for specifics)
• Remote locations where delivery is not feasible

Delivery times may vary based on location and customs processing.

4.4 Receiving Live Plants

Upon delivery:

• Inspect plants immediately
• Water if necessary (follow included instructions)
• Plant as soon as possible for best results

5. Returns and Refunds

5.1 General Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unused and in original condition
• Original packaging is intact (for non-plant items)
• You have proof of purchase

5.2 Non-Returnable Items

Due to their perishable nature, we cannot accept returns on:

• All live plants (including Achillea, Agastache, Asclepias, etc.)
• Flower bulbs (Allium, Crocus, Daffodil, etc.)
• Perishable gardening supplies
• Items marked “Final Sale”

5.3 Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery at [email protected]
• Provide photos of the damaged item(s) and packaging
• We’ll arrange for replacement or refund at no additional cost

5.4 Return Process

1. Contact our customer care team within 15 days
2. Include order number, item(s) for return, and reason
3. Wait for approval (within 2 business days)
4. Ship approved returns to: Garden Outfitters Store Returns, 8221 Surf Dr, Panama City, US 32408

Customers are responsible for return shipping costs unless the return is due to our error.

5.5 Refund Processing

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Liability Limitations

6.1 Product Performance

Garden Outfitters Store cannot guarantee:

• Plant survival after delivery
• Exact flowering times or colors
• Performance in specific growing conditions

6.2 Website Availability

We strive to maintain uninterrupted service but are not liable for temporary outages due to technical issues beyond our control.

6.3 General Limitation

Our total liability for any claim related to your use of the site or products shall not exceed the purchase price of the items in question.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

9. Contact Us

For questions about these Terms or any other matter:

Garden Outfitters Store
8221 Surf Dr
Panama City, US 32408
Email: [email protected]